Question 1

What is your minimum order?

Accepted Answer

One full container. We are built for volume buyers and do not supply small lots.

Question 2

How quickly can you ship?

Accepted Answer

Your container is blended and packed in under three days after you approve the sample. Transit depends on your destination and sailing; we quote it with the price.

Question 3

Do you have a price list?

Accepted Answer

No. Tea is priced lot by lot and changes weekly. Send us your target cost and volume and we will quote against your brief.

Question 4

Which currencies do you accept?

Accepted Answer

USD, GBP and INR. Payment terms are agreed per deal.

Question 5

Can you match the tea I buy now?

Accepted Answer

Usually, yes. Send us a sample and your target cost. If we cannot match it at that cost, we will tell you and show you the closest options.

Question 6

Will you sell my blend to anyone else?

Accepted Answer

No. Every blend is exclusive to the client it was built for.

Question 7

How do you keep repeat orders consistent?

Accepted Answer

We keep a sealed reference sample of your approved blend and re-balance the recipe against it for every container.

Question 8

Do you supply Darjeeling?

Accepted Answer

On request only, and only when the season's teas meet our standard.

Question 9

What testing do you do?

Accepted Answer

Every lot is cupped before purchase and before blending. Laboratory testing for residues, heavy metals, microbiology and physical parameters is agreed per order to your destination's rules, with a certificate of analysis per shipment.

Question 10

Which certifications do you hold?

Accepted Answer

Our current registrations are listed on the Quality page. Additional certifications are arranged to buyer requirement; tell us what your market needs.

Question 11

What is the shelf life?

Accepted Answer

24 months stored cool, dry and away from light and strong odours.

Question 12

How is the tea packed?

Accepted Answer

In a vacuum liner inside sealed 38 kg sacks. We do not offer retail packaging.

Question 13

Which port do you ship from?

Accepted Answer

Mainly Kandla (Deendayal Port), Gujarat, with Mundra and Nhava Sheva as alternatives.

Question 14

Which Incoterms do you offer?

Accepted Answer

FOB, CFR and CIF as standard. Others by agreement.

Question 15

Do samples cost anything?

Accepted Answer

No. We send samples to your country at our cost.

Questions buyers ask us.

Ordering

Blending

Quality

Shipping

Send us your sample. We will match it, or tell you honestly that we can't.